Editor

Jules Aubry

Jules Aubry is a regular traveller who loves flying around Europe and South America, and has spent more hours waiting at gates than in the air. Tired of losing money to delays and cancellations with no one explaining the rules, Jules learned how passenger rights really work. Missing Plane exists so that, whatever you paid for your ticket, you get back what the airline owes you when it gets things wrong.

Jules Aubry writes and updates the guides and monthly delay reports on Missing Plane. Every rule stated on the site comes from the text of EU Regulation 261/2004, its UK version, or a court ruling that we name and link. Claim-service fees are taken from each company's own published pages, with the date we checked them.

Spotted a mistake? Write to hello@missingplane.com. How we check facts

Latest updates

The airline refused or ignored your claim: what to do nextThe free steps after an airline says no: challenge the reason, the national enforcement body, approved mediators, European consumer centres, then small claims without a lawyer.Your bank card may pay you for a delay too: card travel insurance explainedMany premium bank cards include travel insurance that covers meals, hotel or new tickets after a long delay, on top of EU261. What it usually covers, conditions, and how to claim.Downgraded from business to economy: how much you get backMoved to a lower class than you paid for: EU261 makes the airline refund 30%, 50% or 75% of that flight's price within 7 days. How it is calculated, with examples, and how to claim.EU261 explained: who gets €250, €400 or €600, and how to claim itThe complete guide to EU flight compensation: which flights count, the amounts, the 3-hour rule, excuses airlines use, and how to claim.How far back can you claim? Flight compensation time limits by countryEU261 sets no deadline, so national time limits apply: from 1 year to 10 years depending on the country. Which country's limit you can use, examples, and the 9-month limit expected with the reform.Missed your connecting flight? When you get up to €600, and what to do nowMissed a connection because the first flight was late: one booking or separate tickets, how the amount is calculated, who pays, and what to do at the connecting airport.How to prove your flight delay: the evidence that wins a claimWhat to keep on the day and what to find afterwards to prove a delay or cancellation: boarding passes, the door-opening time, the airline's reason, receipts and flight records.Flight cancelled? Refund, new flight and up to €600: your rightsYour flight is cancelled or you were bumped: how to choose between a refund and a new flight, when you also get €250 to €600, and what to do at the airport.Stranded overnight at the airport: hotel, meals and what the airline must payStuck overnight because of a delay or cancellation: the airline must provide a hotel, transport and meals, whatever the cause. What to ask for, and how to get your money back.Strike cancelled or delayed your flight? When you get €250 to €600Pilot, cabin crew, air traffic control or airport strike: who has to pay, what you are owed in every case, and what to do when a strike is announced.