Missing Plane
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Your claim letter in one minute

Fill in your flight, copy the letter, and send it through the airline's online claim form or customer relations email. Nothing you type leaves your phone.

About 1 minute
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Your letter ·

  1. Send it with your booking confirmation and boarding passes attached, through the airline's claim form or customer relations email. Keep the reference you get back.
  2. Set a reminder: if you have no payment and no answer after 6 weeks, it is time for the next step.
  3. Refused, or no answer? Escalate to the national body, a mediator or small claims.
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